- Automatic Call Distribution
- PAudium Voice Recorder
Call Center Ticketing System - CRM
Newton’s Web Management
Customer Relationship Management
Benefits of CRM
NEWTON CRM is designed to help users grow their businesses by attracting, retaining and satisfying customers.
The Ticket Management function is one of the most useful feature of help desk tools.
It is through this feature that support executives are able to answer customer calls and log such communications with ease.
Customers can raise their problems via the business website, email or even using social media platforms. They are also sent a confirmatory email that allows them to track the statues of their ticket and also reach out to the concerned executives within the company.
Automatic Call Distribution - POP UP
An Automatic Call Distribution POP UP is a Telephony Software that answers incoming calls and routes them to a specific agent or department within a company.
The ACDView (Automated Call distribution) provides online scenario of various activities happening in a call center. It establishes communication with PBX over ACD port or over CTI Link. This port once configured in PBX provides event by event information of each and every incoming call.
- Provides detailed activity analysis of incoming calls
- Helps monitoring Agent’s performance
- Shows pattern of call throughout day
- Helps in monitoring agents performance
- Offers following Modules based on the information from the PBX; – CDR Based ACD MIS – Event Based ACD MIS
PAudium Voice Recorder
The PAudium-Classic is a Windows based telephone voice recorder system. It comes as a hardware and software Combo. The hardware unit facilitates terminating 2 to 256 telephone lines. The types of telephone lines could be; conventional telephone line (Analog), Analog or Digital Extension of PBX, or PRI line having 30 channels. The hardware unit changes depending on the type of telephone line.
In above setup, PAudium monitors and logs conversations on Incoming as well as Outgoing calls. PAudium starts logging the conversation the moment there is any activity on any of the agent phones shown above which involves the Trunk Line. The conversation between the Agent and the outside party on the trunk is progressively logged on the hard disk, at the same time it is also available to hear live in PAudium.
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